We proactively update this page Monday to Friday, between 0800 and 2000 hours. Outside of these hours, customers should contact technical support for assistance.
KEEPING YOUR NETWORK MATCH-FIT
The Rugby World Cup is fast approaching and the majority of Kiwi fans will be streaming the games. We are expecting high levels of traffic over this period and we are committed to ensuring everyone on our network remains connected. To minimise network issues, we will be limiting changes on the Vocus Network to reduce the risk of network faults and customer disruption.
Throughout the event, we will be putting in place network restrictions to mitigate the risk of service outages during the match. These restrictions include any non-urgent planned work. Fault restoration will be performed as usual.
WHEN WILL THESE RESTRICTIONS BE IN PLACE?
These restrictions will begin on 14 September and run through to 4 November. Work will resume as normal after this period.
WILL THIS IMPACT MY SERVICE AVAILABILITY?
No. We are doing this to reduce the likelihood of any outages on our network during high-traffic periods.
WILL I HAVE SUPPORT DURING THIS PERIOD?
Yes. Our technical and faults support teams will operate as usual over this period, supported by our Network Operations Centre 24x7.
Planned Work Notifications.
This list details planned works on our Vocus Network, as well as planned works we're aware of on any network links supplied by our vendors.