Current Network Status.

 

We proactively update this page Monday to Friday, between 0800 and 2000 hours. Outside of these hours, customers should contact technical support for assistance.

 

25-03-2020

 

Data Congestion:

Some customer using Vocus Data services may be experiencing congestion related internet issues due to unprecedented demands at this time. The Vocus Network Operations Centre are closely monitoring the health of our network and shaping traffic as appropriate.  

 

 

Voice Congestion: 

Some customers using Vocus Voice services may experience intermittent call failure.  Due to increases in voice traffic, carriers working with Vocus are experiencing congestion on voice interconnects.  Engineers are continuously monitoring the situation and adjusting traffic as appropriate. 

 

 

COVID-19 Customer update:


Along with the wider telecommunications industry, Vocus has been closely monitoring the rapidly evolving COVID-19 situation.

As an essential service, we understand the important role we have over the coming weeks to you our customers, our people and New Zealand as a whole. Our Network Operations Centre and Network Service Centre will be actively monitoring the Vocus network with extra care and attention during this critical time.

Vocus will also be putting in place additional high-care processes throughout the duration of the government imposed lockdown to minimise the risk of customer impacting events.


Effective from 12:00am Thursday 26th March till further notice:


Network Changes:

Vocus will put in place restrictions to ensure minimum disruption to our network.

  • There will be additional restrictions and reviews in place – all networks planned work will be put on hold with the exception of essential maintenance and restoration.
  • All work relating to 'Essential Services' will be reviewed and prioritised on a daily basis to ensure continued support for the community.
  • All network provisioning requests for business continuity will be prioritised on a case-by-case basis.
  • All provisioning requests will continue with some exceptions in place to mitigate risk.
     

Network Maintenance and Fault Restoration:

  • The Vocus Network Service Centre remains fully operational, monitoring all activities closely and is contactable 24x7.  Please be aware many of our team members are operating remotely from their homes.
  • All fault restoration activities will be performed as per normal throughout this period.
  • The standard Vocus Incident Escalation process applies.

 

If you have any questions please contact the Vocus Network Service Centre on 0800 862 876 option 3.
 

 

Thanks for your understanding.

Planned Work Notifications.

This list details planned works on our Vocus Network, as well as planned works we're aware of on any network links supplied by our vendors.

 

Network Scheduled Work: 

Change ID Vendor WHAT START END EXPECTED IMPACT
CHG0042131 Vector Planned power outage in Vocus New North Road POP 29/03/2020 23:00:00 30/03/2020 01:30:00 N/A
CHG0044034 Chorus Network maintenance and upgrades 30/03/2020 23:00:00 31/03/2020 06:00:00 Outage of up to 5 minutes
CHG0043039 Vocus Network maintenance and upgrades 31/03/2020 00:00:00 31/03/2020 06:00:00 Outage of up to 60 minutes
CHG0042149 Vocus Network maintenance and upgrades 31/03/2020 01:00:00 31/03/2020 06:00:00 Outage of up to 30 minutes
CHG0043443 Chorus Network maintenance and upgrades 01/04/2020 01:00:00 01/04/2020 06:00:00 Outage of up to 20 minutes
CHG0043995 Vocus Emergency Network maintenance and upgrades 01/04/2020 00:00:00 01/04/2020 06:00:00 Outage of up to 10 minutes
CHG0043855 Chorus Network maintenance and upgrades 01/04/2020 01:00:00 01/04/2020 06:00:00 Outage of up to 20 minutes
CHG0042623 Vocus Hardware migration for some firewall customers 01/04/2020 22:00:00 02/04/2020 03:00:00 Outage of up to 10 minutes
CHG0043305 Vocus Network maintenance and upgrades 02/04/2020 00:00:00 02/04/2020 06:00:00 Outage of up to 20 minutes
CHG0042159 Vocus Network maintenance and upgrades 02/04/2020 01:00:00 02/04/2020 06:00:00 Outage of up to 30 minutes
CHG0043040 Vocus Network maintenance and upgrades 07/04/2020 00:00:00 07/04/2020 06:00:00 Outage of up to 60 minutes
CHG0042178 Vocus Network maintenance and upgrades 07/04/2020 01:00:00 07/04/2020 06:00:00 Outage of up to 30 minutes
CHG0043846 Vocus Network maintenance and upgrades 08/04/2020 00:00:00 08/04/2020 01:00:00 Outage of up to 5 minutes
CHG0043930 Spark Network maintenance and upgrades 08/04/2020 00:05:00 08/04/2020 06:00:00 Outage of up to 30 minutes
CHG0042290 Vocus Network maintenance and upgrades 14/04/2020 01:00:00 14/04/2020 06:00:00 Outage of up to 15 minutes