Current Network Status.

 

We proactively update this page Monday to Friday, between 0800 and 2000 hours. Outside of these hours, customers should contact technical support for assistance.

 

KEEPING YOUR NETWORK MATCH-FIT

The Rugby World Cup is fast approaching and the majority of Kiwi fans will be streaming the games. We are expecting high levels of traffic over this period and we are committed to ensuring everyone on our network remains connected. To minimise network issues, we will be limiting changes on the Vocus Network to reduce the risk of network faults and customer disruption.

Throughout the event, we will be putting in place network restrictions to mitigate the risk of service outages during the match. These restrictions include any non-urgent planned work. Fault restoration will be performed as usual.

WHEN WILL THESE RESTRICTIONS BE IN PLACE?
These restrictions will begin on 14 September and run through to 4 November. Work will resume as normal after this period.

WILL THIS IMPACT MY SERVICE AVAILABILITY?
No. We are doing this to reduce the likelihood of any outages on our network during high-traffic periods.

WILL I HAVE SUPPORT DURING THIS PERIOD?
Yes. Our technical and faults support teams will operate as usual over this period, supported by our Network Operations Centre 24x7.

Planned Work Notifications.

This list details planned works on our Vocus Network, as well as planned works we're aware of on any network links supplied by our vendors.

 

Network Scheduled Work: 

ID Vendor WHAT START END EXPECTED IMPACT
CHG0940985 Vocus Network maintenance and upgrades 13-09-2019 01:00:00 13-09-2019 05:00:00 Outage of up to 2 x 10 minutes
CHG0946804 Chorus Upgrading ONT's 14-09-2019 01:00:00 14-09-2019 06:00:00 Outage of up to 10 minutes
CHG0946119 Chorus Network upgrades 16-09-2019 23:00:00 17-09-2019 06:00:00 Outage of up to 330 minutes
CHG0939307 Unison Networks Network maintenance and upgrades 17-09-2019 00:00:00 17-09-2019 04:00:00 Outage of up to 30 minutes
CHG0945183 Vocus Network migration 17-09-2019 00:00:00 17-09-2019 06:00:00 Outage of up to 20 minutes
CHG0946447 Vocus Network migration 17-09-2019 00:00:00 17-09-2019 06:00:00 Outage of up to 5 minutes
CHG0946421 Vocus Core upgrades 17-09-2019 00:00:00 17-09-2019 06:00:00 Outage of up to 30 minutes
CHG0953932 Chorus Network maintenance and upgrades 18-09-2019 23:00:00 19-09-2019 05:00:00 Outage of up to 300 minutes
CHG0948758 Chorus Network maintenance and upgrades 19-09-2019 11:00:00 19-09-2019 12:00:00 Outage of up to 20 minutes
CHG0943348 Chorus Network maintenance and upgrades 19-09-2019 08:00:00 27-09-2019 17:00:00 Outage of up to 5 minutes
CHG0936694 Vocus Network maintenance and upgrades 23-09-2019 00:00:00 23-09-2019 06:00:00 Outage of up to 2 x 5 minutes
CHG0936685 Vocus Network maintenance and upgrades 24-09-2019 00:00:00 24-09-2019 06:00:00 Outage of up to 2 x 5 minutes
CHG0936693 Vocus Network maintenance and upgrades 25-09-2019 00:00:00 25-09-2019 06:00:00 Outage of up to 2 x 5 minutes
CHG0952941 Chorus Asset Installation 25-09-2019 01:30:00 25-09-2019 06:00:00 Outage of up to 4 hours
CHG0936688 Vocus Network maintenance and upgrades 26-09-2019 00:00:00 26-09-2019 06:00:00 Outage of up to 2 x 5 minutes
CHG0949141 Vocus Network maintenance and upgrades 26-09-2019 00:00:00 26-09-2019 06:00:00 Outage of up to 60 minutes
CHG0951137 Vocus Network migration 27-09-2019 02:00:00 27-09-2019 06:00:00 Outage of up to 15 minutes