Current Network Status


We proactively update this page Monday to Friday, between 0800 and 2000 hours. Outside of these hours, customers should contact technical support for assistance.


Log4j Security – 14th December 2021


Vocus have been actively working to ensure that systems are not vulnerable to the Log4j exploit and that we can detect and respond to any Log4j malicious activity.


We can confirm:

  • Vocus NZ has no public facing systems vulnerable to log4j. We have been actively monitoring and scanning for any log4j exploration related activity (both internally and externally) since the morning of 11 December.
  • Vocus NZ has not been impacted by suspicious activity. As can be expected, we are seeing exploration attempts, but the bulk of these are unsophisticated and opportunistic, and come from "well known" sources.
  • No Vocus NZ system has been exploited and we continue to proactively monitor for any issues (both externally and internally) via a wide range of security tools such as SIEM, NDR and EDR.


If you have any questions, please email




All COVID related network restrictions have been removed. Future planned work will proceed as normal utilising the Vocus change management process.


Network Maintenance and Fault Restoration:

  • Network Operations Centre are operating in a BAU state and are monitoring all activities closely during this period.
  • Standard network fault escalation process applies through your normal business unit faulting paths.
  • If you have any questions please contact Vocus NZ NOC on 0800 999 997 or send an email to



Planned Work Notifications

This list details planned work on our Vocus Network, as well as planned work we're aware of being completed by vendors and carriers upstream of the service we provide to you.

While not all customers will be directly impacted by the changes listed below, some customers may have services connected to a service that is being worked on.


Network Scheduled Work: 


Change ID Vendor What Start End Expected Impact
CHG0091201 Southern Cross Cable Network maintenance and upgrades 10/01/2022 11:00:00 14/01/2022 18:00:00 At risk only
CHG0090803 Chorus Network maintenance and upgrades 11/01/2022 23:00:00 12/01/2022 06:00:00 Outage of up to 4 hours
CHG0091085 Southern Cross Cable Network maintenance and upgrades 13/01/2022 08:00:00 13/01/2022 14:00:00 At risk only
CHG0090849 Southern Cross Cable Network maintenance and upgrades 17/01/2022 01:00:00 17/01/2022 09:00:00 Outage of up to 8 hours
CHG0088578 Vocus Network maintenance and upgrades 18/01/2022 00:00:00 18/01/2022 06:00:00 Outage of up to 30 minutes
CHG0091155 Chorus Network maintenance and upgrades 20/01/2022 08:00:00 21/01/2022 17:00:00 Outage of up to 5 minutes



Page Class