Current Network Status
We proactively update this page Monday to Friday, between 0800 and 2000 hours. Outside of these hours, customers should contact technical support for assistance.
Alert Level 4 Notice
VOCUS NOTICE: CHG0081333 - Vocus [EMERGENCY]: Alert Level 4 Restrictions: Protecting the Vocus Network
Reference: # CHG0081333
Event Start Date/Time: 18/08/2021 00:00:00 (Pacific/Auckland)
Event End Date/Time: Until further notice
As an essential service, we understand the important role we have over the coming week to our customers, our people and New Zealand as a whole. Our Network Operations Centre will be actively monitoring the Vocus network with extra care and attention during this critical time.
Vocus Networks will also be putting in place additional high-care processes throughout the duration of the government imposed lockdown to minimize the risk of customer impacting events.
Effective from 12:00am Wednesday 18th August until further notice, the below will be in place.
Network Changes:
Vocus Networks will put in place restrictions to ensure minimum disruption to our network.
• There will be additional restrictions and reviews in place – all networks planned work will be put on-hold with the exception of essential maintenance and restoration work.
• All work relating to 'Essential Services' will be reviewed and prioritized on a daily basis to ensure continued support for the community.
• All core network provisioning requests for business continuity will be prioritized on a case-by-case basis.
• All BAU provisioning requests will continue with some exceptions in place to mitigate risk.
• All fault restoration activities will be performed as per normal throughout this period.
Network Maintenance and Fault Restoration:
• Network Operations Centre will continue to operate as BAU and will be monitoring all activities closely during this period.
• Standard network fault escalation process applies through your normal business unit faulting paths.
If you have any questions please contact Vocus NZ NOC on 0800 999 997 or send an email to networksnocfrontdesk@vocusgroup.co.nz
Planned Work Notifications
This list details planned work on our Vocus Network, as well as planned work we're aware of being completed by vendors and carriers upstream of the service we provide to you.
While not all customers will be directly impacted by the changes listed below, some customers may have services connected to a service that is being worked on.
Network Scheduled Work:
| Change ID | Vendor | What | Start | End | Expected Impact |
|---|---|---|---|---|---|
| CHG0083961 | Chorus | Network maintenance and upgrades | 12/10/2021 01:00:00 | 12/10/2021 06:00:00 | Outage of up to 50 minutes |
| CHG0084248 | Vocus | Network maintenance and upgrades | 14/10/2021 00:00:00 | 14/10/2021 06:00:00 | Outage of up to 30 minutes |
| CHG0084379 | Vocus | Network maintenance and upgrades | 14/10/2021 00:00:00 | 14/10/2021 06:00:00 | Outage of up to 2 hours |
| CHG0082413 | Vocus | Network maintenance and upgrades | 14/10/2021 00:00:00 | 14/10/2021 06:00:00 | Outage of up to 30 minutes |
| CHG0084449 | Vocus | Network maintenance and upgrades | 19/10/2021 00:00:00 | 19/10/2021 06:00:00 | Outage of up to 15 minutes |
| CHG0084154 | Chorus | Network maintenance and upgrades | 19/10/2021 09:00:00 | 20/10/2021 16:00:00 | Outage of up to 15 minutes |
| CHG0084875 | Transpower | Network maintenance and upgrades | 19/10/2021 07:00:00 | 19/10/2021 18:00:00 | Outage of up to 4 hours |
| CHG0084861 | Chorus | Network maintenance and upgrades | 19/10/2021 19:00:00 | 20/10/2021 16:00:00 | Outage of up to 1 hour |
| CHG0084564 | Vocus | Network maintenance and upgrades | 20/10/2021 00:00:00 | 20/10/2021 06:00:00 | Outage of up to 1 hour |
| CHG0085485 | Chorus | Network maintenance and upgrades | 25/10/2021 00:00:00 | 25/10/2021 06:00:00 | Outage of up to 10 minutes |
| CHG0085484 | Chorus | Network maintenance and upgrades | 25/10/2021 00:00:00 | 25/10/2021 06:00:00 | Outage of up to 10 minutes |
| CHG0084634 | Vocus | Network maintenance and upgrades | 26/10/2021 00:00:00 | 26/10/2021 06:00:00 | Outage of up to 20 minutes |
| CHG0083543 | Vocus | Network maintenance and upgrades | 26/10/2021 00:00:00 | 26/10/2021 06:00:00 | Outage of up to 10 minutes |
| CHG0084951 | Vocus | Network maintenance and upgrades | 26/10/2021 00:00:00 | 26/10/2021 06:00:00 | Outage of up to 2 hours |
| CHG0084958 | Vocus | Network maintenance and upgrades | 26/10/2021 00:00:00 | 26/10/2021 06:00:00 | Outage of up to 30 minutes |
| CHG0084976 | Vocus | Network maintenance and upgrades | 27/10/2021 00:00:00 | 27/10/2021 06:00:00 | Outage of up to 20 minutes |
| CHG0084484 | Vocus | Network maintenance and upgrades | 28/10/2021 00:00:00 | 28/10/2021 06:00:00 | 2 outages of up to 15 minutes each |
| CHG0084534 | Vocus | Network maintenance and upgrades | 02/11/2021 00:00:00 | 02/11/2021 06:00:00 | Outage of up to 6 hours |