Current Network Status.

 

We proactively update this page Monday to Friday, between 0800 and 2000 hours. Outside of these hours, customers should contact technical support for assistance.

 

KEEPING YOUR NETWORK MATCH-FIT

The Rugby World Cup is fast approaching and the majority of Kiwi fans will be streaming the games. We are expecting high levels of traffic over this period and we are committed to ensuring everyone on our network remains connected. To minimise network issues, we will be limiting changes on the Vocus Network to reduce the risk of network faults and customer disruption.

Throughout the event, we will be putting in place network restrictions to mitigate the risk of service outages during the match. These restrictions include any non-urgent planned work. Fault restoration will be performed as usual.

WHEN WILL THESE RESTRICTIONS BE IN PLACE?
These restrictions will begin on 14 September and run through to 4 November. Work will resume as normal after this period.

WILL THIS IMPACT MY SERVICE AVAILABILITY?
No. We are doing this to reduce the likelihood of any outages on our network during high-traffic periods.

WILL I HAVE SUPPORT DURING THIS PERIOD?
Yes. Our technical and faults support teams will operate as usual over this period, supported by our Network Operations Centre 24x7.

Planned Work Notifications.

This list details planned works on our Vocus Network, as well as planned works we're aware of on any network links supplied by our vendors.

 

Network Scheduled Work: 

ID Vendor WHAT START END EXPECTED IMPACT
CHG0971040 Vocus Emergency Work 10-10-2019 02:00:00 10-10-2019 06:00:00 Outage of up to 30 minutes
CHG0957620 Vocus Network maintenance and upgrades 15-10-2019 00:00:00 15-10-2019 06:00:00 Outage of up to 60 minutes
CHG0957632 Vocus Network maintenance and upgrades 15-10-2019 00:00:00 15-10-2019 06:00:00 Outage of up to 2 x 5 minutes
CHG0959495 Vocus Network maintenance and upgrades 15-10-2019 00:00:00 15-10-2019 06:00:00 Outage of up to 30 minutes
CHG0962829 Vocus Network maintenance and upgrades 15-10-2019 00:00:00 15-10-2019 06:00:00 Outage of up to 10 minutes
CHG0965290 Chorus Network maintenance and upgrades 15-10-2019 00:00:00 15-10-2019 06:00:00 Outage of up to 5 minutes
CHG0957615 Vocus Network maintenance and upgrades 16-10-2019 01:00:00 16-10-2019 05:00:00 Outage of up to 2 x 10 minutes
CHG0959891 Vocus Network maintenance and upgrades 16-10-2019 01:00:00 16-10-2019 05:00:00 Outage of up to 2 x 10 minutes
CHG0957628 Vocus Network maintenance and upgrades 17-10-2019 00:00:00 17-10-2019 06:00:00 Outage of up to 30 minutes
CHG0957573 Vocus Network maintenance and upgrades 23-10-2019 00:00:00 23-10-2019 05:00:00 Outage of up to 60 minutes
CHG0976295 Vector Network maintenance and upgrades 30-10-2019 23:00:00 31-10-2019 06:00:00 Outage of up to 40 minutes
CHG0976294 Vector Network maintenance and upgrades 30-10-2019 23:00:00 31-10-2019 06:00:00 Outage of up to 40 minutes
CHG0977080 Chorus Network maintenance and upgrades 31-10-2019 01:00:00 01-11-2019 06:00:00 Outage of up to 60 minutes
CHG0977334 Chorus Network maintenance and upgrades 07-11-2019 23:59:00 08-11-2019 06:00:00 Outage of up to 10 minutes