Current Network Status

 

We proactively update this page Monday to Friday, between 0800 and 2000 hours. Outside of these hours, customers should contact technical support for assistance.

 

Alert Level 4 Notice

VOCUS NOTICE: CHG0081333 - Vocus [EMERGENCY]: Alert Level 4 Restrictions: Protecting the Vocus Network

Reference: # CHG0081333

Event Start Date/Time: 18/08/2021 00:00:00 (Pacific/Auckland)

Event End Date/Time: Until further notice

As an essential service, we understand the important role we have over the coming week to our customers, our people and New Zealand as a whole. Our Network Operations Centre will be actively monitoring the Vocus network with extra care and attention during this critical time.

Vocus Networks will also be putting in place additional high-care processes throughout the duration of the government imposed lockdown to minimize the risk of customer impacting events.

Effective from 12:00am Wednesday 18th August until further notice, the below will be in place.

Network Changes:

Vocus Networks will put in place restrictions to ensure minimum disruption to our network.

•             There will be additional restrictions and reviews in place – all networks planned work will be put on-hold with the exception of essential maintenance and restoration work.

•             All work relating to 'Essential Services' will be reviewed and prioritized on a daily basis to ensure continued support for the community.

•             All core network provisioning requests for business continuity will be prioritized on a case-by-case basis.

•             All BAU provisioning requests will continue with some exceptions in place to mitigate risk.

•             All fault restoration activities will be performed as per normal throughout this period.

Network Maintenance and Fault Restoration:

•             Network Operations Centre will continue to operate as BAU and will be monitoring all activities closely during this period.

•             Standard network fault escalation process applies through your normal business unit faulting paths.

If you have any questions please contact Vocus NZ NOC on 0800 999 997 or send an email to networksnocfrontdesk@vocusgroup.co.nz

 

 

Planned Work Notifications
 

This list details planned work on our Vocus Network, as well as planned work we're aware of being completed by vendors and carriers upstream of the service we provide to you.
 

While not all customers will be directly impacted by the changes listed below, some customers may have services connected to a service that is being worked on.

 

Network Scheduled Work: 

 

Change ID Vendor What Start End Expected Impact
CHG0083961 Chorus Network maintenance and upgrades 12/10/2021 01:00:00 12/10/2021 06:00:00 Outage of up to 50 minutes
CHG0084248 Vocus Network maintenance and upgrades 14/10/2021 00:00:00 14/10/2021 06:00:00 Outage of up to 30 minutes
CHG0084379 Vocus Network maintenance and upgrades 14/10/2021 00:00:00 14/10/2021 06:00:00 Outage of up to 2 hours
CHG0082413 Vocus Network maintenance and upgrades 14/10/2021 00:00:00 14/10/2021 06:00:00 Outage of up to 30 minutes
CHG0084449 Vocus Network maintenance and upgrades 19/10/2021 00:00:00 19/10/2021 06:00:00 Outage of up to 15 minutes
CHG0084154 Chorus Network maintenance and upgrades 19/10/2021 09:00:00 20/10/2021 16:00:00 Outage of up to 15 minutes
CHG0084875 Transpower Network maintenance and upgrades 19/10/2021 07:00:00 19/10/2021 18:00:00 Outage of up to 4 hours
CHG0084861 Chorus Network maintenance and upgrades 19/10/2021 19:00:00 20/10/2021 16:00:00 Outage of up to 1 hour
CHG0084564 Vocus Network maintenance and upgrades 20/10/2021 00:00:00 20/10/2021 06:00:00 Outage of up to 1 hour
CHG0085485 Chorus Network maintenance and upgrades 25/10/2021 00:00:00 25/10/2021 06:00:00 Outage of up to 10 minutes 
CHG0085484 Chorus Network maintenance and upgrades 25/10/2021 00:00:00 25/10/2021 06:00:00 Outage of up to 10 minutes 
CHG0084634 Vocus Network maintenance and upgrades 26/10/2021 00:00:00 26/10/2021 06:00:00 Outage of up to 20 minutes
CHG0083543 Vocus Network maintenance and upgrades 26/10/2021 00:00:00 26/10/2021 06:00:00 Outage of up to 10 minutes
CHG0084951 Vocus Network maintenance and upgrades 26/10/2021 00:00:00 26/10/2021 06:00:00 Outage of up to 2 hours
CHG0084958 Vocus Network maintenance and upgrades 26/10/2021 00:00:00 26/10/2021 06:00:00 Outage of up to 30 minutes
CHG0084976 Vocus Network maintenance and upgrades 27/10/2021 00:00:00 27/10/2021 06:00:00 Outage of up to 20 minutes
CHG0084484 Vocus Network maintenance and upgrades 28/10/2021 00:00:00 28/10/2021 06:00:00 2 outages of up to 15 minutes each
CHG0084534 Vocus Network maintenance and upgrades 02/11/2021 00:00:00 02/11/2021 06:00:00 Outage of up to 6 hours

 

 

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