Flex is an online portal where you can manage your Vocus Mobile services, costs, and users. You can create customised cost centre reporting and usage notifications for each user, view and download charges or data usage, transfer mobile numbers, add connections, and much more.

Visit https://flex.vocus.co.nz

When your access to Flex is first setup, you'll receive an email with login details including a one-time password. Once you have logged in and changed the password, you’ll have full access to Flex.

If you need help logging in to Flex, contact our Business Service Centre or your Account Manager to ensure you're setup.  

Initially, only your organisation’s primary billing contact will have access. 

This person will be able to grant permission to other people to access Flex - to view any single account, or groups of accounts (where applicable). 

Yes, you can give as many people access to Flex as you like, and you can give different levels of access to different people.

To grant access permission to others:

• Log in to Flex.
• Navigate to the User Management icon in the top right corner.
• Select 'Add user'.
• Enter the users' details including the specifics of their permissions.
• The individual will receive an email with their unique login details.

Yes, you can easily do this via Flex at any time that suits you…

1. Log in to Flex.
2. From the horizontal menu bar at the top of the page, select 'Mobile' and then ‘Create New Connection’.
3. If you are transferring a mobile number from another provider, select ‘Yes’.
   • Fill out the details as required including the existing provider.
   • Select a cost centre for the new connection to be associated with and select 'Next'.
   • Choose the monthly plan for this number and click ‘Next’.
   • If you wish to order a device, select this now, and indicate whether you need a SIM too.
   • Enter the delivery address, for any device and/or SIM, then 'Send' the order to complete the request.
4. If you are not transferring an existing number from another provider, you'll need a new number - so select ‘No’.
   • Fill out the details as required.
   • Select a cost centre for the new connection to be associated with and select 'Next'.
   • Choose the monthly plan for this number and click ‘Next’.
   • If you wish to order a device, select this now, and indicate whether you need a SIM too.
   • Enter the delivery address, for any device and/or SIM, then 'Send' the order to complete the request. 
5. We'll get working on your new request - you can check the status and monitor progress at any time under 'Tickets & Orders'.

No, not yet.

Flex allows you to add new connections and mobile devices, but we're still working on the functionality within Flex to enable you to change an existing mobile plan for one of your users. 

For any changes to existing plans, please contact your Account Manager or the Business Services Team. 

Not yet. At present, you can only view the usage and charges for your Vocus Mobile services in Flex - we will let you know when more information is released to Flex.

In the meantime, existing logins you may have to Visibill, MyVocus or Vocus MyAccount will continue to work, so you can use this other online portals to view your full monthly invoice/s.

Yes, Flex allows you to fully customise any number of cost centres to match with your organisation’s existing cost centres, team structure, or sites... whatever suits your needs.

View cost centres:

• From the menu bar at the top of the page, select 'Mobile' and then 'Cost Centre Management’.
• The Cost Centre Manager table shows a summary of all accounts and cost centres currently set up. Scroll down to the cost centre analysis graphs and you can view an individual cost centre using the drop down box, in the top right corner of the graph.

Add / amend cost centres:

• From the Cost Centre Management page, use the link at the top right corner 'Create New Cost Centre' .
• Simply fill in the details to create your new cost centre.

Assign mobile connections to new/different cost centres:

• From the menu bar at the top of the page, select 'Mobile' and then 'Mobile Line Manager' and then 'Transfer Line’. 
• If your organisation has multiple accounts, you may be prompted to select the account for which you'd like to view your current mobile numbers.
• Search for the mobile number and select this from the list.
• Scroll down and select either 'Switch Account' or 'Switch Cost Centre' .
• Choose which account or cost centre you'd like to transfer this mobile number to.
• To confirm the transfer, select 'Transfer' at the bottom of the form. (NB: mobile numbers with existing subscriptions are not-transferable until the subscription has lapsed.)

Yes, simply navigate to the menu bar at the top of the page, select 'Mobile' and then 'Tickets and Orders'. On this page you can view historical orders and check the status of current orders.

• The table defaults to display open tickets, but you can toggle between 'Open' or 'Closed'  tickets using the labels at the top of the table.
• Find a particular request more easily by sorting the list e.g. by type or status - simply click on the header at the top of the column.
• You can also filter the tickets displayed based on date range - hover over the dates at the top right corner of the table and edit the date range.

You can reset your password by...

1. Going to the Flex login page.
2. Click 'Forgot Password'.
3. This opens up the Request New Password Screen - simply follow the prompts to set up a new password.

Change the type of access any user has to Flex...

• Hover over the user icon in the top, right-hand corner of the page - the icon resembles a head and shoulders. From there, select 'User Manager'.
• Select the user/s you wish to edit.
• Change the ‘Role’ that each user has, which will dictate what they are able to see and do within the portal.

This pop-up will also allow you to change the user's email, name, and mobile number, as well as resetting their password.

By default, any user with Flex access will be able to add and manage their own mobile data subscriptions. You can restrict this by navigating to Mobile at the top menu bar and selecting 'Mobile Line Manager' and then 'Permissions'. From there, simply toggle permissions on or off for each user.

Navigate to the ‘Cost Centre Management’ tab. From here you can compare spend based on cost centres or individual mobile numbers, as well as overall daily spend. To manage usage and spend, you can add and remove subscriptions, apply usage alerts to notify users when they have reached data limits, and edit your Mobile Repayment Options.

Depending on your permissions, you will be able to add subscriptions to your mobile number and other mobile numbers within your organisation - simply navigate to the 'Subscriptions' tab, under Mobile Line Manager.

Usage Alerts are in the same menu; add and remove alerts or tailor the level of notification, depending on the type of mobile plan you have and how much freedom you want to give your users.

The 'Mobile Repayment Options' tab will let you alter how much each monthly repayment is, for each device. This tab will also show you how much you have owing, and the remaining repayments.

If you have more than one account, you can view Group level information or delve into a specific account.

• At the top right corner of the screen, in yellow text, you'll be shown whether you are currently viewing your Group level information, or which specific account.
• To change this, use the drop-down arrow to the right of this display.
• Select the account you'd like to work within. (NB: this is dependent on your user permission.)

Click on the 'Mobile' tab in the top navigation bar.

From here you will be able to scroll through the Mobile Dashboard. This dashboard contains tables and graphs that examine usage by account level, through to individual line usage, filtering based on date range. 

Shifting to the 'Cost Centre Manager' tab gives you a deeper understanding of the spending occurring within and between Cost Centres.

1. Navigate to ‘Mobile’ on the menu bar at the top of the screen, and then select‘Cost Centre Management’, and on the side menu click 'Line Transfers'.
2. Search for the number that you wish to migrate, and select the account or cost centre that you wish to transfer it to.
3. Select ‘Transfer’ at the bottom of the form to complete this.

Yes, simply navigate to Mobile > Device Management. From there, hover over the name you want to change and select the pen icon. Enter the new name and click outside the box to save it. 

On this page, you are also able to take note of which mobile device is linked to each mobile number, and what the device's IMEI (International Mobile Equipment Identity) number is. 

This is not currently available via Flex, however, you can use Flex to order a new mobile device and to manage/add SIM cards for yourself or other users.

Use the top menu bar to navigate to... Mobile > One off Subscriptions > Order New Subscriptions. Follow the prompts to add data or an international roaming pack.

This is not currently possible via Flex - please contact our Business Services Centre to set this up.

Export an .xlsx list of all mobile numbers and the associated details:

• Navigate to... Mobile > Mobile Line Manager.
• Use the 'Export' button at the top right of the table to produce an .xlsx download of this table.

Export your mobile costs to Excel:

• Navigate to... Mobile > Cost Centre Management.
• Use the 'Export' Data button at the top right of the table to produce an .xlsx download of this table.