As Westforce’s needs changed and grew, it was essential that flexibility and scalability were built into a truly ‘future-proof’ solution. With bandwidth restrictions already affecting operations, Mark and his team took the opportunity to dramatically increase the scalability of Westforce’s network in their proposed solution. “They needed bigger internet, they didn’t want to have to manage their own firewalls anymore, and they had aspirations for ways of working that were going to require a significant upgrade.”
With branches stretching from Northland to the edge of the Waikato, serving over 4,500 members, coordination and networking are critical management issues for Westforce Credit Union. For General Manager Victor Martick, better connectivity was a must. “Things like video conferencing are a great way to cut travel time and cost, and ultimately to communicate better with our members,” he says.
There were other impacts, too, according to Timothy Hancock, Westforce’s IT Specialist. “There were network difficulties resulting in quite a few outages,” he says. “They were quite critical and materially affected our branches and our customers.”
Sometimes a number of things come together to initiate change, and so it was for Westforce. “There was a need for new servers; we were migrating to Office 365 for our staff, away from some old in-house stuff; and we were close to changing our entire core banking system requiring new connectivity.“ And while everything was possible with their previous provider, “costs would increase, and it was very much a cookie-cutter solution,” he says.