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Enterprise Voice Genesys Cloud | Business Voice Solutions | Vocus
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Vocus Voice for Genesys Cloud ensures a streamlined calling experience, delivered over high-availability and service quality SIP channels that integrate directly with Genesys Cloud Contact Centre.

Vocus Voice for Genesys Cloud

 

Unify your communications with Vocus Voice.

Combine Genesys Cloud Contact Centre with Vocus Voice Calling for a scalable and easy managed approach to all your contact centre business communications.

Vocus Voice for Genesys Cloud ensures a streamlined calling experience, delivered over high-availability and service quality SIP channels that integrate directly with Genesys Cloud Contact Centre.

 

The solution provides seamless ability to make and receive calls to any landline and mobile directly from Genesys Cloud softphone or desktop phone.

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Why Vocus Voice

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Vocus Voice is a great way to carry voice and data over a reliable fibre connection, providing scalability and cutting costs, without compromising the quality of service.

Cost-saving solution

No additional in-house equipment is required as Vocus provides all telephony carrier and calling services. No ongoing maintenance or support contracts.

Easy to integrate

Vocus provides all calling connectivity for Genesys Cloud. Enables collaboration and calling services to agents — no matter where they are.

Scalable for growth & seasonality

Vocus SIP Channels can be scaled up or down with ease to match seasonal or event-driven demand. Start small and pay for what you need.

Secure calling

Vocus Voice uses TLS encryption and Digest Authentication Certificates to protect private and sensitive information.

Free 30-day trial

Contact Vocus to get a free trial period and build a full-featured contact centre.

Market-leading calling rates

Talk to us about our competitive calling and Toll-Free rates.

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What you need

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Vocus Voice Calling is specifically an add-on feature for users of Genesys Cloud Contact Centre. To use Vocus Voice, your organisation requires Genesys Cloud Contact Centre licence. Genesys has established three different tiers to make it easy to purchase the solution and align it to your specific needs. Your Genesys Cloud Contact Centre service provider can let you know which tier is best for you.

Whether you are planning to move your Genesys contact centre from on-premises voice hardware to the cloud or use Genesys Cloud Contact Centre for the very first time, Vocus Voice can be easily installed to deliver an excellent agent and caller experience.

Transform the calling experience with Vocus products

Pay less for premium quality.  Choose between our market-leading pricing options that are designed to make Vocus Voice Calling work for you.

Increase your call volumes with a Toll-Free number.  Enable your customers to contact your sales and customer service agents without any hassle. Your Toll-Free number is routed exactly wherever you need them to go.

Get maximum reliability with business-grade internet.  No matter where your agents are, enhance their productivity with a fast, reliable, and secure internet from Vocus, a Premier Tier 1 Provider.