Approaching Vocus, Westforce was presented with a very different way of doing things. One they praise as ‘ticking all the boxes’. From the GM’s perspective, it’s a real boost to the business. “Not only did we get significantly greater bandwidth at an affordable cost, there’s a great deal more all-round reassurance about our resilience,” says Victor.
“We have daily automatic back-ups to the Cloud, something we had to do manually before. And I’m able to look at every camera in every branch remotely, and record what happens. Not only is that good for security and safety, we can see if a member is waiting and even call the branch to see if we can help them.” Since Westforce has been with Vocus, no issues have interrupted service. As Timothy puts it, ‘it just works’.
Over time, Westforce has taken advantage of more Vocus services, including IP Telephony. “It’s been great,” enthuses Victor. “With around 6,000 calls a month it means they’re now being answered right across our branch network. It’s so much easier to understand and use.”
For Timothy, the shift to Vocus has provided a whole new level of service and reassurance: “Up-time and service performance has been all good. And I know that if there was a problem their engineers would not only resolve it quickly, they’d keep me in the loop about what’s going on. It’s exactly the kind of better relationship and resilience we were looking for.”