“Our point of departure is straightforward. A broadband service without hidden fees and charges, avoiding the sort of confusion which causes customer skepticism.”
Daniel Kelly, Chief Customer Officer, Sky
Not only did Vocus enable Sky TV to start delivering broadband services rapidly – the entire project went from signoff to ‘go live’ in just a matter of months –but the benefits of a mature software platform were immediately clear. These included high levels of automation and control of broadband customer onboarding and in-life journeys.
“The focus was always on quality first, we couldn’t afford anything less than service excellence from the very first signup,” stresses Kelly. “We got that with Vocus, along with services which were up and running rapidly, giving us confidence to quickly go to market.
Throughout the complex engagement, Daniel says Vocus consistently achieved the on-time and on-budget delivery crucial for Sky to maintain its position as New Zealand’s preferred provider of quality entertainment. This reflects the values associated with the partnership, with clear expectations, communication and goals, with Sky and Vocus teams working hand in glove toward a common purpose.
“It’s been quite a journey and it’s fair to say we at Sky have enjoyed the ride. The arrangement with Vocus is a true partnership, with an open and transparent way of working which has contributed to Sky’s customer value proposition.”