"We had an issue with the lack of account visibility. This had a huge impact on our ability to control costs. In one case we had a business unit that was spending several thousand dollars a month in call overage. That lack of visibility meant controlling costs was hard"
Pieter van Niekerk, Financial Controller, Frieghtways Information Services.
She says: “It is the web-based self-service portal which you have access to everything from Vocus. We built it first for mobile but has wider application. You can use it to handle new mobile connections, perform SIM swaps, manage usernames and order new devices. If a person leaves and you hand their phone to someone else, it’s easy to keep track.”
Flex is extremely flexible when it comes to reporting and this was especially relevant to Freightways, allowing them to easily manage cost centres and allocate specific accounts to them. “You can drill down to investigate individual lines and see usage details and other important information. There are also features for dealing with incidents and for viewing incident tickets. The network stats area allows you to see information on data circuits.” At the time of writing Vocus is preparing to add distributed denial of service mitigation into the product. Tigerland says this is very relevant at the moment with a lot of DDoS activity taking place.
Van Niekerk was delighted with how the project turned out. He says: “Our experience has been that Vocus delivered the functionality we were looking for. It wasn’t an easy project for the team and needed some head scratching, but we ended up where we wanted to be.”