Vocus product updates in response to COVID-19

 

A number of Vocus products and services are experiencing substantial increases in utilisation, and as such Vocus are actively taking the following product- specific-actions to assist our customers.

 

For customers who require temporary upgrades to their services, Vocus will allow a subsequent service downgrade when demand returns to normal at no charge.

 

WAN upgrades can often be completed remotely by our engineers, in which case Vocus will waive the usual standard MAC fee.

Where we need to upgrade your router or circuit our standard MAC fees will apply.

 

If you need to contact us regarding service changes related to Covid 19 click here

IP WAN

MAC fees waived.

Business Internet & Internet Express

MAC fees waived.

IP Transit

MAC fees waived.

DDOS

MAC fees waived.

Firewall-As-A-Service

Capacity is available for customers looking to increase their Firewall bandwidth. Vocus will waive MAC fees for customers requiring an upgrade.

SSL-VPN clients are available to provide remote access options for your team

Mobile

Reduced Data Pack pricing is being made available for the next 12 weeks for customers who expect increased demand for mobile data.

Customers are advised that there are shortages of some mobile handsets due to supply chain issues. Vocus is working to alleviate these shortages. Please talk to your account manager to confirm stock availably for the devices you require.

TaaS

Vocus is expediting the addition of flat rate mobile data plan for TaaS (NZ Govt Customers).

WAN upgrades can often be completed remotely by our engineers, in which case Vocus will waive the usual standard MAC fee.

SIP

Customers are advised to contact Vocus if they are seeing any capacity issues due to increased usage. Vocus is upgrading Voice capacity to cope with an expected increase in demand.

Vocus Voice for Teams

No expected capacity issues. Customers are advised they can add inbound and outbound PSTN calling capability to Teams to enhance collaboration capability. This product utilises the PABX functionality of Teams and is called Vocus Voice for Teams. It allows your staff to make and receive from within Teams.

IPTEL

Customers who redirect inbound calls (I.e. from DDI to Mobile) can expect increased trunk (line) utilization, as this function simultaneously uses 2 trunk lines; One for the incoming call and then another to direct the inbound call the mobile number.

If you experience congestion, contact us and we’ll help you upgrade the quantity of trunks.

Self Service Portals

Our self-service portals are available for use and for reviewing network performance.