Alert Level 2 Update: 

 

In Level 2, New Zealand will take another step towards normal life. We will see more businesses open and more people out and about. We are happy to say that our network has stood up to the increased work-load and we have experienced no significant issues.

 

The health and wellbeing of our staff have always been a top priority for us, so we are continuing to keep our offices closed, with most staff working from home. We are fully operational remotely and we are confident that we can continue to support customers as they ease into the new way of working.

 

We are working with LFC’s, suppliers and technicians to understand how they intend to operate in the coming weeks. In Level 2, work will continue to be prioritised, however, we expected all work to be able to be completed, witch technicians using appropriate PPE gear, reducing physical contact and limiting the time they spend on-premise.

 

All cardholders can access our Data Centres, with some restrictions including the requirement to comply with Ministry of Health guidelines and not meeting anyone on-site. If you have any questions, please email datacentreteam@vocusgorup.co.nz. We will assess your requirements and reply within 24 hours.

 

We can be contacted via the usual channels and are here to help customers who are returning to work and adapting to the challenges that Level 2 poses.

 

The team at Vocus.

 

 

Personal health and safety

A key focus area in caring for our people and customers is helping prevent the transmission of COVID-19. To help achieve this, we are following all government requirements.

 

Due to the nature of our business, we will on occasion have a small group of staff on-premise.

 

 

Network capacity and prioritising work

As part of business as usual activity, Vocus continually monitors the performance of our network and the delivery of service to customers.

 

We also have teams dedicated to the planning and forecasting of network capacity to ensure the delivery of services to customers now and into the future.

 

These activities continue through the current situation with the COVID-19 pandemic.

 

We do expect to see some increased demand for capacity across our network, as new orders come in and people move to working from home arrangements.

 

We have an adequate supply of spare network equipment for faults and repairs, as well as surplus stock for customer orders.

 

 

Working through this together

In a challenging time for everyone, Vocus is committed to working with our people, customers, suppliers, stakeholders and the relevant authorities to listen, take advice and importantly, take decisive action to help people and organisations through this period.

 

We thank you for your understanding in what is an evolving situation. We will continue to closely monitor all developments, take the advice of relevant government agencies, and keep our customers up to date as appropriate.

 

We will continue providing information on our website. Should you have any questions, or need further information, please reach out to your account manager in the first instance or contact us.

 

 

 

Covid-19 product updates