Update: COVID-19 and business continuity at Vocus
As a leading telecommunications provider, we know customers are relying on us more than ever through the COVID-19 pandemic.
As a provider of critical infrastructure, Vocus has a well-established business continuity framework and is working with our suppliers to ensure services are maintained through this time.
All our services are currently operational. Apart from essential staff that need a physical presence to maintain operations, all Vocus employees are working from home and can be contacted through normal channels.
Personal health and safety
A key focus area in caring for our people and customers is helping prevent the transmission of COVID-19. To help achieve this, we are following all government requirements.
Due to the nature of our business, we will on occasion have a small group of staff on premise.
If you have Data Centre access, this will be limited and appointment only until we inform you otherwise. If this affects you, then you will have been emailed these details.
Network capacity and prioritising work
As part of business as usual activity, Vocus continually monitors the performance of our network and the delivery of service to customers.
We also have teams dedicated to the planning and forecasting of network capacity to ensure the delivery of services to customers now and into the future.
These activities continue through the current situation with the COVID-19 pandemic.
We do expect to see some increased demand for capacity across our network, as new orders come in and people move to working from home arrangements.
We have an adequate supply of spare network equipment for faults and repairs, as well as surplus stock for customer orders.
Working through this together
In a challenging time for everyone, Vocus is committed to working with our people, customers, suppliers, stakeholders and the relevant authorities to listen, take advice and importantly, take decisive action to help people and organisations through this period.
We thank you for your understanding in what is an evolving situation. We will continue to closely monitor all developments, take the advice of relevant government agencies, and keep our customers up to date as appropriate.
We will continue providing information on our website. Should you have any questions, or need further information, please reach out to your account manager in the first instance or contact us.