Alert Level 2 Update:

 

During Alert Level 2, the Vocus team is working from home and all our offices are closed, including those outside of Auckland.

 

We are fully operational while working remotely and we know that our team have the resources and the ability to quickly transition to working from home. We have spent the last few months investing in technologies to ensure staff can stay connected while working from anywhere, as well as strengthening our response plan, should we need to use it.

 

We have made significant investments to ensure our network is up to the task and we are confident that we can keep New Zealand connected. No major outages were recorded during lockdown.

 

We are currently working closely with LFC’s, suppliers and technicians to understand how they intend to operate over the rest of the week, and we will keep you updated on any in-flight work.

 

Our Auckland Data Centre’s are still in full operation, and we will continue to perform essential maintenance to keep them fully operational. However, there will be some restrictions including:

 

  • Valid card holders will be allowed access, but they are not permitted to meet anyone on-site or escort a non-card holder
  • Ministry of Health hygiene procedures must be followed
  • Non-card holders can book appointments for critical or urgent work by emailing datacentreteam@vocusgroup.co.nz. We will assess and reply within 24 hours

Please do not hesitate to contact us if you have any questions or concerns. We can be contacted by the usual channels.

 

Stay safe, everyone.

 

The team at Vocus.